Customer Service Wins!

It’s a bittersweet tale from Video Stop in Pocatello, Idaho.

The last video rental spot in town shut down recently (early 2025) after years of hanging on while streaming took over. But there’s a twist: the owner, Matt McPherson, kept a piece of it alive for one loyal customer named Christina. She’d been renting there forever, even as the world moved on to Netflix and chill.

So, instead of liquidating everything, he saved about 800 DVDs (her favorites) and set up “Christina’s Corner” in what’s left of the store. It’s not open to the public, just her, like a private movie vault.

The social media buzz around this story calls it a feel good relic of a bygone era. No hard science here, just human stubbornness and nostalgia.

Video Stop was a holdout, the kind of place where you’d still find dusty VHS tapes and a guy who knew every plot twist. Christina gets to keep that vibe, while the rest of Pocatello’s stuck with Wi-Fi speeds and buffering wheels.

STORY IS HERE

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